Service Terms

1. Services

Precision Tech Help provides residential technology support and selected technology projects for very small businesses.

Services may include troubleshooting, setup, configuration, guidance, and assistance involving computers, printers, Wi-Fi and home networks, smartphones and tablets, televisions and streaming devices, smart-home technology, software, cloud services, accounts, data transfer, backups, and related technology.

The scope of a particular appointment is based on the service booked, information provided before the appointment, and any additional work agreed upon during the visit.

Precision Tech Help is not an emergency or on-call technology service and does not guarantee same-day availability.

2. Service Scope and Limitations

Precision Tech Help focuses on technology setup, troubleshooting, configuration, and practical assistance.

Unless specifically agreed otherwise, services do not include electrical work, permanent in-wall cabling, physical mounting of televisions, cameras, or other equipment, board-level electronics repair, soldering, or advanced data recovery.

Straightforward computer hardware work, such as installing or replacing memory, storage, or other appropriate user-serviceable components, may be performed when the work is reasonably within the scope of the appointment.

If requested work falls outside Precision Tech Help's capabilities or appropriate scope, we may recommend another provider or stop work on that portion of the request.

3. Diagnosis and Results

Technology problems can have multiple causes, including failing hardware, software defects, account restrictions, internet-provider problems, third-party outages, incompatible equipment, malware, damaged data, licensing restrictions, or conditions that cannot reasonably be identified before troubleshooting begins.

Charges are for professional time, diagnosis, configuration, assistance, and advice—not solely for a successful repair or a guaranteed outcome.

Precision Tech Help will make reasonable efforts to address the requested issue but does not guarantee that every problem can be resolved, that every device can be repaired, or that lost or damaged data can be recovered.

If an issue is quickly determined to be outside our service scope and little meaningful work has been performed, Precision Tech Help may, at its discretion, reduce or waive the charge.

4. Customer Responsibilities

You agree to provide reasonably accurate information about the technology and problems involved and to provide reasonable access to the devices, equipment, network, and accounts needed to perform the requested work.

For in-home appointments, an adult must be available to authorize the work and provide access to the property and equipment.

You are responsible for ensuring that you have authority to request work on the devices, accounts, networks, software, and other property involved.

You are also responsible for maintaining lawful licenses, subscriptions, accounts, and permissions required for software or services you ask Precision Tech Help to configure or use.

The work area must be reasonably safe and accessible. Precision Tech Help may decline to begin or may stop an appointment if conditions present a safety concern, abusive or threatening behavior occurs, the requested activity appears unlawful, or continuing the work would otherwise be unreasonable.

5. Passwords, Accounts, and Sensitive Information

Precision Tech Help does not request passwords or security codes through website forms, email, or text.

Whenever practical, customers should enter passwords, multifactor-authentication codes, payment information, and other sensitive credentials themselves.

During an appointment, temporary access to accounts or systems may sometimes be necessary to complete requested work. Precision Tech Help does not normally retain customer passwords or authentication credentials after service.

Customers should not provide Social Security numbers, full payment-card information, or other sensitive information unless it is genuinely necessary and is being entered directly into the appropriate trusted service.

6. Backups and Data

Technology work can involve an inherent risk of data loss, corruption, or hardware failure, particularly when a device or storage system already has problems.

Customers are strongly encouraged to maintain a current backup of important data before work begins whenever reasonably possible.

If important information exists in only one location, Precision Tech Help may recommend that a backup be created before other work proceeds.

Data-transfer and backup services are not advanced data-recovery services. A drive or device that is failing, inaccessible, substantially corrupted, or otherwise requires specialized recovery may need to be referred to a data-recovery provider.

Precision Tech Help will use reasonable care when working with customer data but cannot guarantee against failures caused by pre-existing device conditions, third-party software or services, hardware failure, or other circumstances outside reasonable control.

7. Changes to Devices and Systems

By requesting technology-support services, you authorize Precision Tech Help to perform reasonable actions necessary to diagnose or address the agreed work. Depending on the situation, this may include installing updates or software, changing settings, restarting equipment, connecting devices, testing services, or making other ordinary configuration changes.

Precision Tech Help will seek customer approval before undertaking a material action that is outside the expected scope, such as purchasing products or subscriptions on the customer's behalf, performing a factory reset, intentionally deleting significant data, or materially expanding the amount of billable work.

8. Third-Party Products and Services

Precision Tech Help frequently works with products and services made or operated by third parties, such as internet providers, computer and networking manufacturers, Microsoft, Apple, Google, streaming providers, smart-home companies, and other technology vendors.

Precision Tech Help does not control those third parties and cannot guarantee their products, services, availability, compatibility, pricing, policies, security, or future operation.

Recommendations are based on information reasonably available at the time and the customer's stated needs. Unless specifically agreed otherwise, customers purchase recommended equipment, software, subscriptions, or services directly from the seller or provider.

Precision Tech Help does not warrant third-party products simply because we recommended, installed, configured, or helped the customer use them.

9. Remote Support

When remote support is appropriate, a remote session occurs only with customer knowledge and approval.

The customer is expected to remain available during the session, and the customer may end remote access at any time.

Precision Tech Help does not normally install or maintain permanent unattended remote-access capability on customer devices.

Remote support may not be appropriate for every issue, and an in-person visit or another provider may be recommended.

10. Pricing and Additional Time

The price for a scheduled service is the price displayed when the appointment is requested or otherwise agreed before service.

When a service includes a defined amount of appointment time, work beyond that included time is performed only with customer approval.

Unless another price has been agreed, additional appointment time is billed at $50 per additional 30 minutes.

Precision Tech Help will not intentionally continue into additional billable time without informing the customer and receiving approval.

Additional products, replacement parts, subscriptions, licenses, equipment, or third-party charges are not included in the service price unless specifically stated.

11. Travel

Precision Tech Help's normal service area is based around Hagerstown, Maryland.

Appointments within approximately 20 driving miles of Hagerstown do not have an additional travel charge.

Appointments more than approximately 20 driving miles and up to approximately 35 driving miles from Hagerstown may have a $25 travel charge.

Locations farther away are subject to availability and an individual quote.

Any applicable travel charge will be disclosed before the appointment is accepted.

12. Payment

Payment for normal residential services is due after service is provided.

Precision Tech Help accepts payment methods made available at the time of service, including card payment through Square and cash. A Square invoice or payment link may also be provided when appropriate.

A payment card is not required merely to request an appointment under the current booking process.

Customers are responsible for charges they authorize, including approved additional time and any previously disclosed travel charge.

An unpaid balance may need to be resolved before Precision Tech Help accepts additional work from that customer.

13. Cancellations, Rescheduling, and No-Shows

Appointments may be canceled or rescheduled without charge with at least 24 hours' notice.

Cancellations with less than 24 hours' notice may be subject to a $50 late-cancellation fee.

A customer who is unavailable for an appointment without appropriate notice may be subject to a $75 no-show fee.

These charges are not automatic in every circumstance. Precision Tech Help may consider reasonable circumstances when deciding whether a fee applies.

If a cancellation or no-show fee is assessed and no payment method is already available, Precision Tech Help may issue an invoice. An outstanding balance may need to be resolved before another appointment is accepted.

Additional details are available in the Precision Tech Help Cancellation Policy.

14. Problems Caused During Service

Precision Tech Help aims to perform work carefully and professionally.

If Precision Tech Help directly causes a technology problem while performing the agreed service, please contact us promptly. Precision Tech Help will make reasonable efforts to correct a problem we caused without charging additional labor for that corrective work.

This does not make Precision Tech Help responsible for unrelated failures, pre-existing defects, normal hardware failure, third-party outages, customer actions, or problems that occur independently of the work performed.

15. No Guarantee or Manufacturer Warranty

Except for commitments expressly stated in these Terms or separately agreed in writing, Precision Tech Help does not promise a particular technical result.

Technology-support services do not replace or extend any manufacturer's warranty, service plan, insurance coverage, software warranty, internet-provider obligation, or other third-party warranty.

Nothing in these Terms is intended to waive a consumer right or remedy that cannot legally be waived.

16. Refusal or Termination of Service

Precision Tech Help may decline or stop work when reasonably necessary, including when requested work is outside our scope or expertise, conditions are unsafe, the customer requests unlawful or unethical activity, necessary authorization is unavailable, abusive or threatening behavior occurs, or continuing would create an unreasonable risk to equipment, data, people, or property.

If an appointment is stopped, charges will be based reasonably on work already performed and the circumstances involved.

17. Small Business Projects

Small Business Technology Projects may involve a separate written quote, proposal, or Statement of Work.

When a project-specific written agreement conflicts with these general Service Terms, the project-specific agreement controls for the matter addressed in that document.

Precision Tech Help does not provide an ongoing managed IT service, help desk, emergency response service, or guaranteed on-call support unless expressly agreed in a separate written agreement.

18. Privacy

Information collected in connection with services is handled according to the Precision Tech Help Privacy Policy.

Customers should review the Privacy Policy at:

https://www.precisiontechhelp.com/privacy/

19. Changes to These Terms

Precision Tech Help may update these Service Terms from time to time.

Changes apply prospectively. The version applicable to an appointment or transaction is generally the version presented or in effect when that service was booked or otherwise agreed.

Updating the website Terms does not retroactively change the material terms of a previously completed transaction.

20. Applicable Law

These Terms are subject to applicable federal, state, and local law. Where a contractual choice of law is legally permitted and no other law is required to apply, Maryland law governs these Terms.

Nothing in these Terms is intended to eliminate or restrict a consumer protection, limitation period, remedy, or other legal right that applicable law does not permit a consumer to waive.

21. Severability

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Contact

Questions about these Service Terms may be directed to:

Precision Tech Help
Hagerstown, Maryland
robert@precisiontechhelp.com