Cancellation Policy

1. Cancellations and Rescheduling With 24 Hours' Notice

Appointments may be canceled or rescheduled without charge when at least 24 hours' notice is provided.

Customers may use available Square appointment-management tools or contact Precision Tech Help to request a change.

2. Late Cancellations

A cancellation made with less than 24 hours' notice may be subject to a $50 late-cancellation fee.

The fee is not automatic in every circumstance. Precision Tech Help may consider reasonable circumstances when deciding whether a fee applies.

3. No-Shows

If a customer is unavailable for an appointment and has not provided appropriate notice, the appointment may be considered a no-show.

No-shows may be subject to a $75 no-show fee.

If a fee is assessed and no payment method is available, Precision Tech Help may send a Square invoice or payment link.

An unpaid cancellation or no-show balance may need to be resolved before another appointment is accepted.

4. Arrival and Access Problems

For in-home appointments, customers are responsible for providing reasonable access to the service location at the scheduled time.

If Precision Tech Help arrives but cannot reasonably access the property or reach the customer, the appointment may be treated as a no-show depending on the circumstances.

If you expect an access issue, parking restriction, gate requirement, or other arrival concern, please provide that information before the appointment whenever possible.

5. Precision Tech Help Cancellations

If Precision Tech Help needs to cancel or reschedule an appointment, the customer will not be charged a cancellation fee.

We will make reasonable efforts to provide notice and assist with selecting another available appointment time when appropriate.

6. Delays and Emergencies

Unexpected situations happen. Weather, emergencies, illness, travel conditions, family circumstances, and other events may be considered when deciding whether a late-cancellation or no-show fee should apply.

Customers should contact Precision Tech Help as soon as reasonably possible if they know they will not be able to keep an appointment.

7. Contact

Questions or cancellation requests may be directed to:

Precision Tech Help
Hagerstown, Maryland
robert@precisiontechhelp.com