Terms of Service

1. Services Provided

Precision Tech Help offers remote and in-person technical support, including but not limited to:

• PC and Mac troubleshooting
• Microsoft 365 setup and training
• Printer and Wi-Fi configuration
• Smart home device setup
• Mobile device assistance
• General technical consultation

2. Remote Support Sessions

Remote sessions are conducted using Zoho Assist. By initiating a remote session, you grant consent for temporary access to your device. You are responsible for maintaining backups of your data before any remote service is performed.

3. In-Home Visits

In-person support is offered to clients located in Hagerstown, MD and surrounding areas. Travel fees may apply. You agree to provide a safe and accessible working environment during the appointment.

4. Payment Terms

Payments are due at the time services are rendered. Precision Tech Help accepts Zelle, Venmo, PayPal, Square, and cash. Invoices will be provided upon request. Failure to pay may result in additional fees or denial of future service.

5. Cancellations and Rescheduling

If you need to cancel or reschedule, please provide at least 24 hours’ notice. Missed appointments or last-minute cancellations may be subject to a fee.

6. Liability Disclaimer

Precision Tech Help is not liable for:

• Data loss, hardware failure, or damage that occurs during or after service
• Consequences of customer misuse, malware, or third-party software issues
• Incidents resulting from pre-existing technical issues

All services are provided "as-is" without warranties or guarantees unless explicitly stated in writing.

7. Privacy Policy

Personal information you provide (name, contact info, device info) is used only for the purpose of delivering services. We do not sell or share your data with third parties. For full details, please see our Privacy Policy.

8. Right to Refuse Service

We reserve the right to refuse service to anyone, at any time, for any reason, including but not limited to abusive behavior, unsafe environments, or unlawful activity.

9. Modifications

We reserve the right to modify these Terms of Service at any time. Continued use of our services or website after changes constitutes acceptance of those changes.